Frequently Asked Questions - Pine Street Solutions

Delivery & Pickup

We provide comprehensive courier services throughout Massachusetts, with primary operations in urban centers and expanding coverage into surrounding regions. Our local expertise ensures efficient routing and timely deliveries. For specific area coverage or special logistics needs, we recommend reaching out directly to discuss your business requirements.

Same-day delivery is one of our core competencies. Pickups requested before 2 PM on business days are typically delivered the same day within our primary service area. We maintain flexible scheduling to accommodate urgent shipments, and our local network enables rapid response times that many larger carriers simply cannot match.

Standard pickup hours are Monday through Friday, 8 AM to 5 PM. For recurring deliveries and commercial accounts, we offer custom scheduling that aligns with your business operations. Evening and weekend pickups are available upon request for additional service charges. Contact us to discuss a pickup schedule that works for your business.

Absolutely. We specialize in recurring delivery routes for commercial accounts. Scheduled pickups reduce administrative overhead and ensure consistent delivery timing. Whether you need daily, weekly, or custom recurring schedules, we'll work with you to create a solution that fits your operational needs and provides cost savings through route optimization.

Tracking & Communication

Every package includes real-time GPS tracking through our mobile-friendly platform. You'll receive automated notifications at key milestones: pickup confirmation, in-transit status, and delivery completion. Our tracking system provides detailed route information and estimated delivery windows, keeping you informed throughout the entire process.

Yes. Recipients can opt into SMS or email notifications that provide delivery updates and allow them to provide delivery instructions or access information. This proactive communication reduces delivery exceptions and improves customer satisfaction. You control notification preferences through your account settings.

We handle exceptions professionally. Our drivers leave notices with instructions for alternative delivery times, safe placement options, or rescheduling. We communicate immediately with both shipper and recipient to resolve the issue. Additional delivery attempts are included, and we work with you to develop solutions for problematic delivery locations.

Modifications are often possible up to the point of dispatch. Contact us as soon as changes are needed, and we'll do our best to accommodate address changes, recipient changes, or delay requests. Time-sensitive modifications may have additional charges, but our goal is to be flexible and responsive to your needs.

Packages & Handling

We deliver a wide range of business items including documents, packages, small equipment, and retail products. Specialized handling is available for fragile items, temperature-sensitive materials, and valuable goods. Hazardous materials have specific restrictions. Contact us about your specific shipment requirements to ensure proper handling and compliance.

We accommodate packages up to approximately 150 lbs and various dimensions. Larger items and oversize shipments require custom quotes and may need special vehicle types. Our fleet includes vehicles suitable for everything from small envelopes to large freight items. Discuss your specific requirements with our team for accurate pricing.

Yes. Signature confirmation is standard for most deliveries and is included in our base service. We provide proof of delivery documentation showing recipient name, date, and time. This creates an accountability chain and protects both shipper and recipient. Digital signatures are captured on our mobile devices for quick processing.

We carry liability insurance as required by Massachusetts law. For high-value items, we offer optional declared value coverage for an additional fee. For items over a certain value, we recommend discussing coverage options before shipment. Our drivers are trained to handle packages carefully, and we maintain strict protocols for valuable items.

Pricing & Billing

Pricing depends on several factors: distance, package weight, delivery urgency, and service type. Same-day deliveries typically cost more than standard service. We provide instant quotes through our website or phone. Volume accounts receive discounted rates based on monthly shipment frequency. For large accounts, we develop customized pricing structures.

Absolutely. Commercial accounts that generate 20+ shipments monthly qualify for discounted rates. Higher volumes receive progressively better pricing. We also offer reserved fleet capacity for large accounts with predictable shipping volumes. Contact our sales team to discuss pricing that reflects your business needs.

We accept credit cards, ACH transfers, and invoicing for established accounts. Monthly billing is standard for commercial accounts with payment terms net 30. Online payment through our portal is available for all customers. For large contracts, we can discuss customized payment arrangements.

Standard billing is monthly, with invoices generated the first business day following the billing period. You'll receive itemized statements showing each shipment, distance, weight, and applicable charges. Digital invoices are available through your account portal, and detailed billing reports support your cost tracking and budgeting.

Industry Compliance & Standards

Our operations comply with all Massachusetts regulations and federal DOT requirements. We maintain proper licensing, insurance, and safety certifications. For detailed information about our regulatory compliance and industry affiliations, contact our compliance team.

Still Have Questions?

We're here to help. Whether your question involves complex logistics, special handling requirements, or custom solutions, our team is ready to assist.